SHIPPING & RETURNS
1. Processing
Once we receive your order, please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled.
After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once Canada Post has received the package and it is successfully processed through their system.
2. Purchasing
Please note that we cannot guarantee the availability of items in your shopping cart. If an item sells out, you will be contacted via email about the missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost.
Subtle Savagery offers the following shipping methods:
5 - 7 Business days
3. Return
We accept returns for any items that are in new, unworn, and resalable condition within 14 days from the delivery date of your order. Once a return label has been issued, the item must be brought to the designated shipping carrier within 14 days.
If you received a defective or incorrect item, we apologize for the inconvenience and will provide you with a prepaid return shipping label. In this case, we will not charge you for any shipping costs.
We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense.
If you choose not to have the item returned, we will dispose of it responsibly.
Examples of items that cannot be resold include:
Items with stains, tears, or ripsItems with a strong odor (e.g., smoke, perfume)Items with missing tags or packaging
4. Refunds
Once we receive your returned item and verify that it meets our return policy requirements, we will process your refund within 7-10 business days. Please note that we do not refund shipping costs unless we made a mistake with your order.
Shipping Costs:
If you decide to return an item for any reason other than a mistake on our part, you will be responsible for the shipping costs associated with returning the item. This includes both the cost of shipping the item to you and the cost of returning the item to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe and timely arrival of your return.
Please note that we reserve the right to deny a return or refund if the item has been damaged, worn, or altered in any way. We also reserve the right to charge a restocking fee for items that are returned without all of their original tags or packaging.
5. Customer Service Contact
If you have any questions or concerns about our return policy, please do not hesitate to contact us at: [email protected]
Thank you for choosing Subtle Savagery.
Give us an email directly at [email protected]
Our hours are M-F, 8AM-3PM CST. .
© SUBTLE SAVAGERY ™2024 © 2023 ALL TRANSACTIONS ARE SECURE AND ENCRYPTED. SUBTLE SAVAGERY. ALL RIGHTS RESERVED. INSTAGRAM: @SUBTLE.SAVAGERY
